We're Hiring!
Are you people-oriented? Do you want a job with a mission and purpose? Do you enjoy working with diverse organizations and providing sustainable solutions? If so, then let’s get moving!
Check out the Account Manager Details:
Reporting to the Mobility Collaborative Program Director (City Go), the Account Manager is responsible for leading efforts to grow City Go membership and employer pass programs, strengthen engagement among members and their employees, and ultimately reduce the number of single-occupancy vehicles traveling in, out and around downtown Boise.
The ideal candidate will:
Be self-motivated and directed and be able to manage multiple accounts and prospects
Have experience in creating and closing membership agreements, and offering and selling new programs
Possess excellent communication skills and have a proven record of exceptional customer service
Maintain a professional and courteous demeanor at all times
Be a dependable self-starter
RESPONSIBILITIES:
Develop and manage a comprehensive program for membership sales and retention to achieve the organization’s membership and revenue goals
Oversee employer programs including contract and account management, program growth, data and reporting, and client relationships
Oversee customer supports for employees of corporate contracts with the support of the internal team
Build and strengthen member, employer, and partner relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with internal team to develop strategic marketing plans and ensure program KPIs are being met
Develop a thorough understanding of our programs and service offerings to better upsell and cross-sell to clients
Develop meaningful ways to engage businesses to participate in the planning and programming for downtown Boise’s parking and mobility
Work closely with Valley Regional Transit staff to position and promote City Go and Valley Regional Transit programs to the business community
Assist team in exploring, designing, launching, and managing new member services, toolkits, and benefits
Plan, promote, and execute membership events including on-boardings, trainings, and tablings
Manage contact database
Help inform City Go’s program development with information on member’s wants and needs
Provide guidance and assistance to leaders to support member recruitment, retention, programming, governance, operations, and training
Survey and analyze findings on the member experience
Analyze and report on metrics related to membership goals
Assist City Go Director with other duties as assigned
Minimum Qualifications:
· Bachelor’s degree in relevant field preferred (i.e. Business Management, Marketing, etc.)
· Three to five (3-5) years of relevant work experience in business development, account management, sales, or transportation demand management
· Excellent written and verbal communication skills
· Values building relationships with members and community stakeholders
· Self-motivation and initiative to work independently
· Excellent interpersonal skills
· Experience using HubSpot preferred, experience with Microsoft Office products, especially MS Excel required
Starting Pay Range: $50,100 - $54,500 with consideration given for experience. Growth potential.
Excellent benefits package includes: Health, dental, vision insurance. Holiday pay, sick and vacation leave. PERSI retirement plan.
Position open until filled.